This update features the addition of a new user interface making it easier than ever to manage the style, sorting and content of Contact Alerts emails. Administrators can easily create new formats or modify one of the built-in formats - for example, to create a format that only contains marketing and business development activities, so helping to ensure that busy professionals receive tightly focused content.

Contact Alerts emails can now also include forthcoming and overdue Reminders (for InterAction 5.6 and above), ensuring that users don't miss important action points.

With a range of other valuable enhancements, Contact Alerts v1.2 is more than useful than ever whilst still being extremely quick and easy to implement.

Read more about why we launched this service.

View the metrics data.

Available now is a follow-up to our very well received paper on LinkedIn usage by law firms. Our latest statistics compare usage by legal professionals to usage by corporate executives and counsel.

Amongst the interesting findings are that 42% of fee-earners in the UK have created LinkedIn profiles (60% in the USA), and that nearly 1 in 5 has built a network of at least 25 connections (in the USA, it's 1 in 3).

You can download and read this free report by clicking here or on the thumbnail below. Then, visit our blog to read our latest findings about how usage within the legal profession compares to usage by corporate executives.

This update adds a new and unique capability to the product - the ability to centrally manage the activity types included on users' Watch Lists. This functionality can help the business development team deliver a more focused Watch List to users by removing less relevant activity types. Or, if new activity types are added, this functionality can ensure activities of the new type are included on Watch Lists. This functionality is not available natively in InterAction.

This update also includes a number of other new features, including the ability to control the sorting order of the activity groups within a Contact Alerts email. This allows the more important activities to be more obviously visible at the top of the email.

Fellsoft founder Simon Ellison-Bunce commented "The ultimate aim of CRM for professional services firms is to strengthen and maximize the benefits of the relationships between the firm and their key contacts. This partnership supports that aim by enabling firms to take the highly relevant news content derived from the Manzama platform and access it in context with the other relationship information the firm already has in InterAction, ensuring that users are best placed to take advantage of that content. It's a natural partnership that enables both organizations to focus on their key strengths while delivering maximum benefit to mutual customers".

Established in 2010, Manzama Inc. is a company founded by lawyers and legal technologists who’ve pioneered the legal industry’s first “listening platform”. The platform classifies and ranks thousands of legal industry and client industry blogs, news sites, and other social media applications to uncover the most relevant and important information in support of a law firm’s or lawyer’s business development and client strategies. The company’s flagship service, The Manzama Platform, utilizes a proprietary application that enables lawyers and law firms to quickly uncover and act on salient information about their clients, competitors, legal topics, and issues of interest.

Founded in 2009, Fellsoft Limited provides specialist in-depth integration products for the client and relationship data vital to helping legal and professional services strengthen and grow their business. As a Solution Partner for LexisNexis® InterAction®, Fellsoft has unrivalled experience providing integration solutions for InterAction.

For more information about Contact Alerts, visit the product page here.

To arrange a demonstration, contact Simon at simon@fellsoft.com.

Contact Alerts will be released in October 2010.
 

Microsoft Internet Explorer versions 7 and 8 include support for custom search providers. These enable searches of specific, customised sources to be carried out immediately through a dedicated search field in the browser window, regardless of the web page that the user is currently viewing

The InterAction Search Provider is a search provider for InterAction that allows a search for a name, phone or email address to be made in InterAction directly from any web page, without requiring the user to visit the InterAction web client first to perform the search.

For more information about the InterAction Search Provider and how to implement it, review the downloadable brochure which includes screenshots of the Search Provider in use.

We provide a free utility program that will create the files to add the InterAction Search Provider to your Internet Explorer browser. This utility is available on request at no charge - simply sign up for our newsletter, or send your details via email to support@fellsoft.com.

To overcome this difficulty and help ensure fee-earners are always completely up to date, Fellsoft is delighted to announce the immediate availability of our new Watch List Tools applications. The Watch List Tools provide two alternative methods for pushing users' Watch List content directly to them, making it significantly easier for them to stay up to date and helping them to provide the best possible service to clients.

More information about the Watch List Tools is available on the product page.