FellSoft

We're pleased to announce the immediate availability of Contact Alerts v1.2.

This update features the addition of a new user interface making it easier than ever to manage the style, sorting and content of Contact Alerts emails. Administrators can easily create new formats or modify one of the built-in formats - for example, to create a format that only contains marketing and business development activities, so helping to ensure that busy professionals receive tightly focused content.

Contact Alerts emails can now also include forthcoming and overdue Reminders (for InterAction 5.6 and above), ensuring that users don't miss important action points.

With a range of other valuable enhancements, Contact Alerts v1.2 is more than useful than ever whilst still being extremely quick and easy to implement.

We've launched a new free service providing comprehensive social media metrics for law firms from Twitter, Klout, PeerIndex and LinkedIn. Find out how a wide range of law firms are engaging on social media.

Read more about why we launched this service.

View the metrics data.

Visit our new blog for our latest articles relating to professional services CRM and social networking - blog.fellsoft.com.

Available now is a follow-up to our very well received paper on LinkedIn usage by law firms. Our latest statistics compare usage by legal professionals to usage by corporate executives and counsel.

We've been doing some analysis on how users at top law firms in the UK and USA are using LinkedIn, using data from LinkedIn itself.

Amongst the interesting findings are that 42% of fee-earners in the UK have created LinkedIn profiles (60% in the USA), and that nearly 1 in 5 has built a network of at least 25 connections (in the USA, it's 1 in 3).

You can download and read this free report by clicking here or on the thumbnail below. Then, visit our blog to read our latest findings about how usage within the legal profession compares to usage by corporate executives.

We've updated our free utility that enables integrated search tools for InterAction inside Internet Explorer. As well as a Search Provider, the utility will now allow users to add a Search Accelerator (IE8 required). Using the Search Accelerator, when users see a name or email address on any web page, they can simply select it and immediately run a search in InterAction for that text.

We're pleased to announce the immediate availability of Contact Alerts v1.1.

This update adds a new and unique capability to the product - the ability to centrally manage the activity types included on users' Watch Lists. This functionality can help the business development team deliver a more focused Watch List to users by removing less relevant activity types. Or, if new activity types are added, this functionality can ensure activities of the new type are included on Watch Lists. This functionality is not available natively in InterAction.

This update also includes a number of other new features, including the ability to control the sorting order of the activity groups within a Contact Alerts email. This allows the more important activities to be more obviously visible at the top of the email.

November 23^rd, 2010 – San Francisco, CA --  Manzama Inc. today announced a partnership with FellSoft, a leading provider of integrated solutions for the LexisNexis® InterAction® CRM platform predominant in law firms today. “As Manzama becomes the leading provider in aggregating and analyzing relevant information in the public domain across various social media sources (blogs, twitter, news, LinkedIn), it only makes sense to have this information exposed in other systems that are of importance to the law firm” said Peter Ozolin, the Company’s Chief Executive Officer. The partnership will also allow integration with other systems including portals, intranets and other CRM systems akin to InterAction's. "Fellsoft provides the right expertise and knowledge around how to integrate important content derived from the Manzama platform within the InterAction environment", Ozolin stated.

Fellsoft founder Simon Ellison-Bunce commented "The ultimate aim of CRM for professional services firms is to strengthen and maximize the benefits of the relationships between the firm and their key contacts. This partnership supports that aim by enabling firms to take the highly relevant news content derived from the Manzama platform and access it in context with the other relationship information the firm already has in InterAction, ensuring that users are best placed to take advantage of that content. It's a natural partnership that enables both organizations to focus on their key strengths while delivering maximum benefit to mutual customers".

Established in 2010, Manzama Inc. is a company founded by lawyers and legal technologists who’ve pioneered the legal industry’s first “listening platform”. The platform classifies and ranks thousands of legal industry and client industry blogs, news sites, and other social media applications to uncover the most relevant and important information in support of a law firm’s or lawyer’s business development and client strategies. The company’s flagship service, The Manzama Platform, utilizes a proprietary application that enables lawyers and law firms to quickly uncover and act on salient information about their clients, competitors, legal topics, and issues of interest.

Founded in 2009, Fellsoft Limited provides specialist in-depth integration products for the client and relationship data vital to helping legal and professional services strengthen and grow their business. As a Solution Partner for LexisNexis® InterAction®, Fellsoft has unrivalled experience providing integration solutions for InterAction.

We're delighted to announce Contact Alerts, an innovative new add-on product for LexisNexis® InterAction® that delivers Watch List content and other updates from InterAction directly to fee-earners via a regular automated email process.

A key aim of any CRM implementation at a professional services firm is to provide users with new and valuable information about the contacts they know, in order to help users strengthen and grow those relationships. In InterAction a key source of that information is the user's My Watch List™ page, which shows each individual user all of their organisation's activities involving the contacts which are important to that individual. These activities will include those created by others in the organisation such as meetings and business development events, and also those created automatically to record changes such as an updated phone number, a new email address or a change of employment. For professional users the Watch List is a key feature of InterAction - but until now it's only been accessible via the InterAction web client.

Contact Alerts is our newest product for InterAction, providing professional users with a range of updates from InterAction - including an enhanced version of their Watch List content, and notification of updates to their contacts for review - as a regular scheduled email. Users are automatically provided with this valuable information in a familiar, convenient and readily accessible form.

Contact Alerts is very flexible. A set of standard email formats is provided, but the content and appearance of the emails can be easily customised if required, as can the schedule on which the emails are sent. Professional users or their assistants can manage their settings for themselves via a simple web page, or this can be managed centrally. Users can also get a Contact Alerts email sent to them on demand at any time with just one click. The server based software delivers immediate and visible benefits to end users, with no changes to InterAction required - and it's very simple to implement.

Fellsoft founder Simon Ellison-Bunce comments: "InterAction's Watch List is one of the most popular features of InterAction for professional users, but previously they've had to remember to go and review it regularly. When seeing InterAction for the first time, lawyers frequently ask if it's possible to get their Watch List content delivered to them automatically, in the same way as they are used to with other contact networks such as LinkedIn - and with Contact Alerts we're delighted to be able to make that possible for InterAction. It's also a perfect complement to our news integration product FeedWatch, and our other client-based Watch List tools. In the future we plan to enhance Contact Alerts further, by for example enabling it to identify and alert users to potentially decaying relationships."

For more information about Contact Alerts, visit the product page here.

To arrange a demonstration, contact Simon at simon@fellsoft.com.

Contact Alerts will be released in October 2010.
 

Ever since its introduction in InterAction v5.0, professional users have valued the My Watch List feature that enables them to stay up to date with changes and activities from other users that affect the contacts they're particularly interested in. But until now, they've had to remember to visit the InterAction web client to see their Watch List - an extra step that can mean fee-earners miss important updates.

To overcome this difficulty and help ensure fee-earners are always completely up to date, Fellsoft is delighted to announce the immediate availability of our new Watch List Tools applications. The Watch List Tools provide two alternative methods for pushing users' Watch List content directly to them, making it significantly easier for them to stay up to date and helping them to provide the best possible service to clients.

More information about the Watch List Tools is available on the product page.